Business facts

Straight answers about Koala-Tees

Everything factual about our shop on one page - who we are, what runs on our own equipment, where we deliver, and the policies people actually ask about. No sales pitch. Each answer links to the page that covers it properly.

Maintained by the Koala-Tees team in Sandy, Utah · Updated July 2026

Who we are

Business name: Koala-Tees Inc. (a Utah corporation)
Former name: Koala-Tees & Sports. The shop operated under that name for years and still appears under it in older directories and public records. Same business, same phone number.
Founded: 1983, in Sandy, Utah. Wendy Schenck-Benson started printing keepsake designs on burlap sandbags during the spring 1983 Salt Lake flood and sold them as “Sandbag Handbags.” The full story is on our about page.
Founder: Wendy Schenck-Benson
Ownership: Family-owned and independent. One location, no franchise.

How to reach us

Address: 9544 S 500 W, Sandy, UT 84070 - one location, and the same building where the printing happens. Directions and map.
Phone: 801-566-1867
Email: office@koalateesinc.com for quotes and new projects; support@koalateesinc.com for support and policy questions.
Online store: Design, order, and reorder at shop.koalateesinc.com. Prefer to talk it through? Send us the job.

What we do in-house

Screen printing: Run on our own presses in Sandy. Best value once quantities climb, and the only way we can hit specialty inks like fluorescents, metallics, and puff. Screen printing · what drives the price
Embroidery: Stitched in-house on our own machines. Added in the 1990s, years after the company started - we have been printing since 1983, but we have not been embroidering that long. Embroidery
Digital printing (DTG and DTF): Also in-house. This is how one-off and small orders make sense, and how full-color artwork gets printed without screens. DTF & DTG · what it costs
Promotional products: Branded items beyond apparel for events, giveaways, and company stores - along with paper products, boxes, and packaging materials. Some of this we decorate ourselves; the rest we handle through trusted manufacturer partners and manage for you start to finish. Promotional products
Work we send to manufacturer partners: Some jobs are built rather than decorated - cut-and-sew garments, all-over prints, all-over dye-sublimation, and full custom builds. Those go to trusted manufacturer partners rather than onto our own presses, and they carry a larger minimum quantity than a standard order.

Worth knowing where the line actually falls: we can print large here without sending anything out - a big front or back graphic is ordinary work on our own presses. It is true edge-to-edge, seam-to-seam coverage that turns a shirt into a build. Either way we handle the artwork, the quoting, and the project. Tell us what you have in mind
Contract decoration: We decorate customer-supplied garments in some cases, after reviewing them. Wholesale & contract

Ordering, minimums & policies

Minimums: In many cases there is no minimum when the apparel is purchased through Koala-Tees, with the exception of certain specialty items and select garment styles. As a rule of thumb, jobs usually move to screen printing around a dozen pieces and up - but that is not a hard line. It depends on how many colors the design has and how complex the artwork is, and we do screen print smaller runs when the schedule allows. Below that, digital printing is often the better value, and we will tell you so. Full FAQ
Customer-supplied garments: Accepted in many cases as contract work, subject to review of the garment, fabric, brand, and method. Contract screen printing generally requires 36 pieces and contract embroidery 24. We do not guarantee results on customer-supplied garments and cannot replace or reimburse them. Contract terms
Proofs: You approve a proof before anything goes into production. How ordering works
Pricing: We do not publish a flat rate card, because the real number depends on quantity, colors, garment, locations, artwork, and deadline. The fastest way to a number is the instant quoter - it runs on the same pricing grids we use at the counter and automatically quotes whichever method prices better for your job. Both cost guides explain the math behind it: screen printing and digital printing. For anything unusual, send us the details or get in touch and a person will price it.

Turnaround, hours & where we deliver

Turnaround

Standard Turnaround - 9 To 11 Business Days (Local Pickup) 9 To 14 (Shipped)
Select Turnarounds As Fast As 3 Business Days (Local Pickup) Or 4 Business Days (Shipped) At Checkout.
Need A Tee Today Or Tomorrow? Our Super Rush Tee Is Ready As Fast As Same Day (Pickup Only Call For Shipping Options)

Same-day Super Rush cuts off at 10:00 AM Mountain Time; other rush tiers cut off at 12:00 PM Mountain Time. Full tiers and qualifying items on our turnaround times page.

Hours

Monday: 8:30 AM - 5 PM
Tuesday: 8:30 AM - 5 PM
Wednesday: 8:30 AM - 5 PM
Thursday: 8:30 AM - 5 PM
Friday: 8:30 AM - 2 PM
Saturday: Closed
Sunday: Closed

Where we deliver

Screen printing, embroidery, and digital printing all run at the Sandy shop, and we serve the Salt Lake Valley and beyond - Salt Lake City, South Jordan, West Jordan, Murray, Sandy, Draper, Cottonwood Heights, Midvale, Holladay, Riverton, Lehi, Tooele, and the rest of Utah by shipping. Specialty builds and some promotional items come from manufacturer partners, as noted above. There is one location; the city pages describe how we work with each area rather than implying a branch there. Service areas

Something not answered here?

Our FAQ covers ordering, artwork, garments, and rush work in more detail - and if you would rather just ask, we're a phone call away.

Send us your project Call 801-566-1867