Privacy Policy

Koala-Tees Inc. (“Koala-Tees,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request a quote, place an order, upload artwork, communicate with us, interact with our ads or social media pages, or otherwise use our services.

This Policy is intended to be clear and accurate. It does not mean we collect every category of information in every situation. The information we collect depends on how you interact with us, which services you use, and which website, advertising, payment, shipping, AI, or business tools are active at the time.

1. Information We Collect

We may collect the following categories of information.

Contact Information

We may collect your name, business name, email address, phone number, billing address, shipping address, mailing address, and other contact details you provide.

Order, Quote, and Transaction Information

We may collect information related to quote requests, orders, invoices, product selections, garment styles, sizes, colors, quantities, decoration methods, artwork instructions, deadlines, approvals, pickup or shipping preferences, customer-service history, and related production notes.

Payment-Related Information

Payments may be processed through InkSoft Payments, our in-house credit card processing system, or other payment processors we use to complete transactions. We may receive limited payment-related information such as payment status, transaction ID, billing details, fraud-prevention signals, payment method type, and partial card details such as the last four digits.

We do not intentionally store full credit card numbers on our own website systems. Full payment card information is handled by payment processors and card-processing systems.

Uploaded Artwork, Logos, Images, Files, and Customer Content

If you upload, email, text, or otherwise send us artwork, logos, images, files, mockups, design notes, brand materials, or other content, we may collect and process that content to provide quotes, review files, clean up artwork, create proofs, prepare production files, print or decorate products, complete orders, provide customer support, and support future reorders.

You are responsible for making sure you have the right to provide any artwork, logo, image, file, design, trademark, copyrighted material, or other content you submit to us.

Communications

We may collect information when you contact us by email, phone, text/SMS, website form, support ticket, chat, social media, or other communication methods. This may include message content, attachments, timestamps, call notes, customer-service notes, and response history.

Website, Device, and Analytics Information

When you visit our website, we and our service providers may collect information such as IP address, browser type, device type, operating system, pages viewed, links clicked, referring pages, approximate location derived from IP address, cart activity, date and time of visit, and other website interaction data.

Cookies, Pixels, Tags, and Similar Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate our website, remember cart items, support checkout, measure website activity, improve website performance, prevent fraud, measure ads, retarget visitors, and understand how customers interact with our website and ads.

Advertising and Social Media Information

We may receive information from advertising and social media platforms when you interact with our ads, posts, pages, messages, or profiles. This may include ad engagement, page interactions, message content, public profile information, and information made available through platforms such as Google, Facebook, Instagram, and similar services.

Information from Third-Party Business Tools

We may receive or process information through third-party platforms and service providers we use to operate our business, including InkSoft, payment processors, shipping carriers, email systems, customer-service tools, analytics tools, advertising platforms, AI tools, artwork tools, automation tools, cloud storage, productivity tools, accounting tools, and similar business systems.

Sensitive Information

We do not seek to collect sensitive personal information such as health information, government identification numbers, precise location, biometric information, race or ethnicity, religious beliefs, political opinions, union membership, sexual orientation, or similar sensitive categories unless it is necessary for a specific transaction or you choose to provide it.

Please do not submit unnecessary sensitive information in quote requests, messages, uploads, artwork, or files.

2. How We Use Information

We may use personal information for the following purposes:

• To respond to quote requests and customer questions
• To process, produce, fulfill, ship, and manage orders
• To review artwork, clean up files, create proofs, prepare production files, and assist with design or production
• To communicate with you about quotes, orders, artwork, approvals, invoices, payments, pickup, shipping, refunds, and customer-service issues
• To process payments, prevent fraud, verify transactions, and maintain transaction records
• To provide local pickup and shipping through USPS, UPS, FedEx, or other delivery methods
• To operate, maintain, troubleshoot, and improve our website and online store
• To remember cart items and support website functionality
• To measure website performance and understand how customers use our website
• To run, measure, and improve advertising campaigns
• To conduct retargeting, remarketing, conversion tracking, and audience measurement where permitted by law
• To send order-related emails and service communications through InkSoft or other business tools
• To send marketing communications where permitted by law
• To use AI-assisted tools and automation tools as described in this Policy
• To protect our business, website, systems, employees, customers, and legal rights
• To comply with legal, tax, accounting, security, dispute-resolution, and regulatory obligations
• To evaluate or complete a business transaction such as a sale, merger, acquisition, restructuring, financing, or transfer of business assets

3. AI and Automated Tools

We use AI-assisted tools, automation tools, artwork tools, and software assistants to help operate our business. These may include tools such as OpenAI/ChatGPT, Anthropic/Claude, Adobe AI tools, and similar systems.

These tools may help with tasks such as:

• Drafting or improving customer email responses
• Summarizing customer requests
• Assisting with pricing or quote organization
• Reviewing order information
• Organizing production notes
• Assisting with artwork review, cleanup, enhancement, or preparation
• Helping with internal workflow, customer support, and administrative tasks

Customer artwork, messages, order details, and related files may be processed by AI tools when reasonably needed for quoting, cleanup, support, production assistance, or internal workflow assistance.

We do not use AI tools to make final production, refund, legal, or customer-service decisions without appropriate human involvement where human judgment is needed.

We try to avoid submitting unnecessary sensitive information to AI tools. Please do not include unnecessary sensitive information in messages, uploads, artwork, or files.

AI vendor practices and settings may vary. We will not claim that customer information is never used for AI training unless our vendor settings, contracts, and internal practices support that claim.

4. Cookies, Analytics, Pixels, and Advertising Technologies

We use or may use cookies, pixels, tags, scripts, local storage, and similar technologies.

Essential Website Cookies

These help the website function, including cart, checkout, account, security, and basic site features.

Analytics Tools

We use Google Analytics and Google Tag Manager to understand website traffic, website performance, visitor interactions, and how customers use our site.

Advertising Tools

We use Google Ads, Meta Pixel, and Facebook/Instagram advertising tools. These tools may help us measure ad performance, understand whether ads lead to quote requests or orders, retarget website visitors, build advertising audiences, and improve our marketing.

We may add similar advertising platforms in the future, such as Microsoft/Bing Ads, LinkedIn Ads, Reddit Ads, or other comparable tools. If new tools materially change our privacy practices, we will update this Policy as required.

Retargeting and Conversion Tracking

Our advertising tools may collect or receive information about your website activity, device, browser, IP address, pages viewed, cart activity, quote activity, order activity, and interactions with our ads. These tools may use cookies, pixels, tags, conversion APIs, or similar technologies.

Cookie Choices

You can control cookies through your browser settings. If you disable cookies, some website features may not work properly, including cart, checkout, account, personalization, or order features.

We do not currently have a standalone cookie preference tool or cookie consent banner on our website. We are evaluating appropriate cookie and advertising opt-out controls. You may also contact us using the information below to ask about privacy choices available for your information.

5. How We Share Information

We do not sell customer names, order details, artwork, or files to data brokers.

However, we do share personal information with service providers and business partners that help us operate our business, provide services, process payments, ship orders, measure performance, advertise, and support customers.

Depending on how you interact with us, we may share information with:

• InkSoft and related website, ecommerce, checkout, quote, order, and email tools
• InkSoft Payments and other payment processors, including our in-house card-processing provider
• Fraud-prevention and payment-security providers
• USPS, UPS, FedEx, local pickup systems, and other delivery or shipping providers
• Email, SMS, phone, chat, and customer-service providers
• CRM, order-management, production-management, and workflow tools
• Cloud storage, file-management, design, artwork, and productivity tools
• Google Analytics, Google Tag Manager, Google Ads, and other Google services
• Meta Pixel, Facebook, Instagram, and Meta advertising tools
• AI vendors, AI artwork tools, automation platforms, and software assistants
• Designers, contractors, production partners, or service providers who help complete customer orders
• Accountants, tax professionals, legal counsel, insurers, auditors, and compliance providers
• Government authorities, law enforcement, courts, regulators, or other parties when required or permitted by law
• Parties involved in a possible or actual sale, merger, financing, restructuring, acquisition, bankruptcy, or transfer of all or part of our business

We require service providers to use information only as needed to provide services to us or as otherwise permitted by law and contract.

6. Targeted Advertising, “Sale,” and “Sharing”

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Depending on the law and the advertising tools we use, certain uses of cookies, pixels, custom audiences, conversion tracking, retargeting, or advertising identifiers may be considered a “sale,” “sharing,” or targeted advertising, even if we do not sell personal information for money.

If required by applicable law, we will provide a way to opt out of sale, sharing, or targeted advertising.

You may submit an opt-out request by contacting us at support@koalateesinc.com or by calling 801-566-1867. If we add a dedicated cookie preference tool or “Do Not Sell or Share” link, we will make it available on our website.

7. Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Opt out of targeted advertising, sale, or sharing where applicable
• Withdraw consent where processing is based on consent
• Appeal a denied privacy request where required by law
• Designate an authorized agent to make certain requests where permitted by law

To make a privacy request, contact us at:

Email: support@koalateesinc.com

Phone: 801-566-1867

Mail: Koala-Tees Inc., 9544 S 500 W, Sandy, Utah 84070

We may need to verify your identity before fulfilling certain requests. We may deny or limit requests where permitted by law, including where information must be retained for legal, tax, accounting, security, fraud-prevention, dispute-resolution, production, reorder, or legitimate business purposes.

8. Email and SMS Communications

We may send transactional and service-related emails through InkSoft or other business tools. These may include messages about quotes, orders, artwork, proofs, invoices, payment status, pickup, shipping, delivery, refunds, or customer support.

If we send marketing emails, you may unsubscribe by using the unsubscribe link in the email or by contacting us.

If we use SMS/text messaging for marketing, we will do so in accordance with applicable consent requirements. You may opt out of marketing texts by replying STOP or following the instructions provided in the message.

Even if you opt out of marketing communications, we may still send transactional or service-related messages.

9. Data Retention

We keep order records, artwork, proofs, communications, and related business records as long as reasonably needed for reorders, customer service, accounting, legal compliance, dispute resolution, fraud prevention, business operations, and production history.

Retention periods may vary depending on the type of information. For example:

• Order, invoice, payment, tax, and accounting records may be kept as needed for legal, tax, accounting, and business purposes.
• Artwork, production files, proofs, and order history may be kept to support reorders, customer service, and production records.
• Customer communications may be kept to support service history, dispute resolution, quality control, and business operations.
• Marketing contact information may be kept until you unsubscribe or request deletion, subject to suppression-list and legal requirements.
• Analytics and advertising data may be retained according to the settings of the tools we use.
• Security, fraud-prevention, and system logs may be kept as needed for security, investigation, and business purposes.

When information is no longer reasonably needed, we may delete, de-identify, aggregate, or securely retain it according to our business and legal requirements.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These may include secure checkout tools, payment processor safeguards, access controls, password protections, SSL/TLS encryption where appropriate, vendor controls, and other safeguards suitable for our business.

No website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security.

If we learn of a data security incident that requires notice, we will provide notice as required by applicable law.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us so we can review and delete the information if required.

12. Third-Party Links and Platforms

Our website, online store, emails, ads, social media pages, payment tools, shipping tools, and other services may link to or integrate with third-party platforms.

We are not responsible for the privacy practices of third-party platforms. Your use of third-party services is governed by their privacy policies and terms.

13. International Users

Koala-Tees Inc. is based in Utah, United States. If you access our website or services from outside the United States, your information may be processed in the United States or other countries where our service providers operate. These countries may have privacy laws that differ from those in your location.

If we intentionally target customers in jurisdictions with additional privacy requirements, we will update this Policy and our practices as needed.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will show when it was last revised.

If we make material changes, we will provide notice as required by law, such as by posting the updated Policy on our website, providing a website notice, or contacting you directly where appropriate.

If we make material retroactive changes to how we use personal information already collected, we will provide additional notice and obtain consent where required by law.

15. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:

Koala-Tees Inc.

9544 S 500 W

Sandy, Utah 84070

United States

Email: support@koalateesinc.com

Phone: 801-566-1867

Website: koalateesinc.com